Purchasing terms and conditions - Customer rights
Purchasing policy - Specific entitlements
On this section of the site you can access info relating to www.rfugrey.co.uk's terms and conditions and your consumer rights when purchasing on www.rfugrey.co.uk.
Advice in the event that you have been mis-sold a product:
In the event that you are unhappy with your purchase or it has been bought in error then www.rfugrey.co.uk will provide a full refund. Providing that you have not made use of the product and it is in the packaging then just contact our team referencing your order number. At www.rfugrey.co.uk we want you to be satisfied with your order so if you are not then we'd like to make it so easy to sort out your issue. Therefore, we've made it so easy for you to return a faulty product.
Trading standards and pricing procedure:
Our prices are regularly check ensuring that they are inline with our competitors. As a result, this means that you will pay the right price for our products and that you get the most for the price you pay. As well, our products are marketed with accurate, correct and up-to-date details to avoid unwanted transactions and misinformation. By doing this you should make orders you are satisfied with and that will fulfil your needs. As a result, you will always get a product for the right market value.
www.rfugrey.co.uk products and our complaints procedure:
In the event that you are unhappy feel free to contact the team, who will be happy to resolve your concerns. The www.rfugrey.co.uk team are not happy unless you are satisfied, so if you have a problem you must contact us. It doesn't matter whether you have a small or large problem, our team are on hand to immediately resolve your concerns. All you need to do is send an email and our staff will be happy to assist you. So if you have an issue with a product then get in touch without delay.